Getting started

@davejailal1 RachelW33 gave the link to the US FAQ. Here is the correct link for Canada: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/login-password/recover-intu...

Also please note that only TurboTax Online returns are securely stored on our servers. If you used TurboTax Desktop your returns would have only been stored on your own computer.

Canadian returns are NEVER moved to or stored on TurboTax Online US accounts.