There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

@Hufin Glad to know that issue has been resolved. Thanks for the update!

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.

Thanks for the feedback. We will pass it on to our development team.