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Hufin
New Member

Online Vs download version

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version? 

3 Replies
Hufin
New Member

Online Vs download version

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

Online Vs download version

@Hufin Glad to know that issue has been resolved. Thanks for the update!

Hufin
New Member

Online Vs download version

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.