Why can't I use netfile québec service even if I'm eligible?

coline-houel

I answered no to all the question but at the end I'm being told that I'm not eligible to use this service

TurboTaxSusan

Can you please provide more information about your problem? What is the exact error message that you are getting?

coline-houel

Hello,

I get this message :

NetFile Québec : You are not eligible

Coline, you do not qualify to use Revenu Québec's NetFile service.

But I do not understand why I'd not be eligible. I answered no to every question at the begining.

TurboTaxSusan

You can review your eligibility on this Revenu Québec page: Filing Your Income Tax Return Online

If you are eligible but still can't file, please contact our phone support team for more assistance.

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