Please make sure that when you are opening the program, that you are clicking on the right icon. All of the TurboTax Desktop software have the same or similar icons, but the name of the icon will tell you which one it is.

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

Your reply applies to the desktop version of the software.  I was using the online T2 program and there are apparently both "issues" as well as "growing pains" that will need to be addressed......

Bruce Cavenaile

Keremeos, B.C.

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact the dedicated T2 support team using the chat here: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc. Agents are available from 9:00 am to 6:00 pm EST, Monday to Friday.