On Dec. 27 I paid for TurboTax 2017. I wasn't ready to file. I'm online to prepare my return and it says to pay when ready to file. Why doesn't it know I have paid?

audreydorsch · ‎October 30, 2019

TurboTaxTara · ‎October 30, 2019

Did you purchase a pre-payment code through an email promotion? If so, you need to enter the pre-payment code into TurboTax to pay for your return. Here's how to enter the code: https://turbotax.community.intuit.ca/replies/2648021

If you purchased by entering your payment info right in TurboTax, TurboTax should not be prompting you to pay again. Please call us, and we'll help: https://turbotax.community.intuit.ca/replies/3152013

On Dec. 27 I paid for TurboTax 2017. I wasn't ready to file. I'm online to prepare my return and it says to pay when ready to file. Why doesn't it know I have paid?

Getting started