Please make sure that you are preparing your taxes in the right year. Here is the URL for TurboTax Online 2020: https://ww1.2020.turbotaxonline.intuit.ca/?_swlg=en

If you still need more assistance with this issue, you can message us on social media or contact us by phone.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.