I finally got the idea to try loading the program onto another computer. Loaded all my info intis this computer and got the error again, it did not let me correct the error but it did let me go on to file my wife and my taxes. Did not do anything different as I got the exact same results every time I had to input my info. If you have another computer it is worth a try. By the way, I started a new tax without bringing any info from previous years.
Let us know if this helped at all.
Don’t know what happened with the ticket that was started as have not heard anything back on that.
