This is an acceptable response from Intuit - as part of your customer service you should provide users the ability to transfer their files from the online version to a desktop version if they want. You are a large software company with "experienced" programmers who should be able to provide this service to users rather than restrict us to keeping our documents on an online version. I have all my Turbo Tax files from 2012 onward on my desktop. Last year, I was too late to purchase the downloadable version and got stuck with the online version. Now I am missing these .tt22 files on my desktop. I am doing my 2023 taxes on my desktop and do not have the ability to upload the 2022 history into the returns!
