Importing your data

Is this still true, that files cannot be transferred from online to computer?  If this isn't true I would appreciate any help in executing the transfer.

 

If it is true, then I find it ridiculous that >2years later it is still not possible to transfer the information.  Doing a quick internet search it appears that it is possible in the American version.  This issue is making me seriously reconsider my choice of tax software.