Marjo362
New Member

Auto fill from CRA not working

I have tried different browsers, clearing cache, etc and nothing is working.  I would really like to file my taxes.  I keep getting this error message:

Error—ERR.021

We cannot proceed with your request.

 for help.

When contacting us, provide this message number. Have your individual tax return on hand and be prepared to answer additional questions.

Monday
0
3 Replies
199 Views
Reply
Delphision
Level 5

Importing your data

Error 21 relates to your Netfile access code. It can be found just under the date on your Notice of Assessment. It changes every year.  Check that to ensure you have the correct access code.

Monday
0
2 Replies
162 Views
Reply
Marjo362
New Member

Importing your data

I usually sign in with a sign in partner, my bank.

 

Now I am getting this message:

Sorry, this is not allowed (Error
403)

You have requested a Web page or resource that you aren't allowed to access. What next?

  • Return to the  ;
  • Return to the ; or
  •  and we'll help you out.
yesterday
0
1 Reply
144 Views
Reply
TurboTaxAniqua
Moderator
Moderator

Importing your data

That error is from CRA's end. Please try it at a later time. We also suggest clearing cookies and cache or try using a different browser. 

yesterday
0
127 Views
Reply