If I had entered the amounts myself, I would maybe agree with you. However, I just used Auto-Import, and TuboTax entered these amounts by itself, resulting in an immediately incorrect return!
If someone is not paying attention, they could easily miss this and file an incorrect return. They would just trust TurboTax to do the right thing on import. Apparently this trust is misplaced.
The fact that you refuse to acknowledge that it's a bug when AutoFill causes a serious error, by itself, with just a click of a button and no user entry, is just.... appalling. I now have no idea whether I can trust TurboTax with other calculations.
I used to enthusiastically recommend TurboTax to many friends, coworkers and family as the obvious, trusted choice. Needless to say, these will now be anti-recommendations from now on.
Not because of the bug (we're all human, it's ok to have bugs), but because of this support experience.
Burying your head in the sand, and refusing to acknowledge that a clear-cut bug is a bug, is just completely unacceptable.
I am in the process of looking for a way to bring this to the CRA's attention directly. I am convinced that many users hit this unknowingly, underpaying their capital gains taxes by 40% (paying as if USD gains were actually CAD gains). I will not just leave it like this.
