Yesterday, I called customer service and, by sharing my screen (using a TurboTax feature—they only see the software screen), the agent clearly saw the problem.
But Intuit blame the federal and provincial websites for the problem. That’s impossible with both websites.
Furthermore, other users didn’t have the problem when they switched to a different
tax software program to do their import.
That’s what I’m going to do because they couldn’t tell me that TurboTax acknowledges the
problem and is trying to fix it. I’m going to request a refund for TurboTax Desktop, but I was warned that, since I’ve already filed other returns, my request will be denied.
PS In this other thread, Intuit says that the “online” version is more likely to encounter an
issue with importing multiple forms: https://turboimpot.community.intuit.ca/turbotax-support/fr-ca/help-article/canada-revenue-agency/com...
