It still isn't working - please advise. 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Did you have it figured out? Would love to know as I’m on the same boat, online software does NOT deduct the exemptions! Thanks and looking forward for your answer 🙂

Please see the TurboTax FAQ for guidance: Claiming the Lifetime Capital Gains Exemption (LCGE)

If you still need directions, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

was this ever resolved?

This tax year with the government changes on capital gains—these forms are locked at this time. Here is our TurboTax FAQ, which will be updated as soon as the forms are available. Why does TurboTax say my forms are locked or haven't been finalized?

Thank you for your patience & for choosing TurboTax

I have the update with the forms unlocked now but TurboTax still sets the maximum I can deduct at $0.00 and will not allow me to proceed.  Has this been resolved?

@rempsy Please see the TurboTax FAQ for guidance: Claiming the Lifetime Capital Gains Exemption (LCGE)

If you still need directions, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us.

 

Were you able to resolve this? I am having the same problem.