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Investors and rental owners
Please make sure that you are trying to use the code in the correct product.
If you have a 21 character code, this is for TurboTax CD/Download.
If you have an 11 character code, this is for TurboTax Online.
The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, this page has information on how to get one: https://turbotax.community.intuit.ca/replies/2647900
If you are using the right code for the right product & it still doesn’t work, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
October 31, 2019
4:46 AM