In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

You can reach out to us through our phone support team or contact us directly on Facebook or Twitter

where our experts will be more than happy to answer your questions with details in a quick and effective manner.

Thank you for your patience.