Hello, I would like to file a complaint. I tried to use Turbotax standard and was charged for TurboTax Deluxe Online 2023 and TurboTax Premium Bundle Primary 2023.

These products cost $91.53. I spoke with a customer service rep for 40 minutes, they told me if you add donations now, you are charged for this bundle. They tried to remove the donation but it didn't work. I was told that they would escalate this and open an investigation but then I couldn't file my taxes for 10-15 days. I would appreciate someone sorting this out. ASAP.