How do I schedule a callback if I am in Australia with an Australian phone number? Need to have my taxes reviewed before sending to the CRA

carol-moynham · ‎March 19, 2025

I live in Australia and am a non-resident of Canada. I earned some income in Canada early last year, and purchased the Assist & Review package so an expert could review my taxes before I submit them to the CRA. However I am unable to schedule a callback because the online form won't accept non-Canadian phone numbers. The Contact Us form also won't take non-Canadian phone numbers and doesn't have an option for email. I don't even need to talk to someone unless there is an issue, just ned someone to take a look. How can TurboTax be contacted? Thanks.

TurboTaxAniqua · ‎March 21, 2025

TurboTax tax experts can only call a Canadian/North American number. They cannot make any international calls.

Please also note that TurboTax Live service is not available for any non-resident returns.

Thanks for choosing TurboTax.

MabelLeaf

I had the same question - so why is this not made clear when you set up a new tax return ? and how do I get a refund on my fees if you can't assist me ?

TurboTaxVeronique

@MabelLeaf If Assist & Review are not able to assist you because you don't have a North America phone number, and you already paid, give us the order number.

We have to do some verification in the system, and if did not use the service, we will be able to refund the Assist & Review portion on your order.

Thank you for choosing TurboTax.

How do I schedule a callback if I am in Australia with an Australian phone number? Need to have my taxes reviewed before sending to the CRA

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