TurboTax tax experts can only call a Canadian/North American number.  They cannot make any international calls.

Please also note that TurboTax Live service is not available for any non-resident returns.

Thanks for choosing TurboTax.

I had the same question - so why is this not made clear when you set up a new tax return  ? and how do I get a refund on my fees if you can't assist me ?

@MabelLeaf If Assist & Review are not able to assist you because you don't have a North America phone number, and you already paid, give us the order number. 

We have to do some verification in the system, and if did not use the service, we will be able to refund  the Assist & Review portion on your order.

Thank you for choosing TurboTax.

Order No:  [Removed]

Look forward to receiving the refund given I was unable to use any of your services and cannot contact you by phone because I'm not in the US or Canada.  And you have no email address - so I guess this message board is the only way of contacting you - which is a strange way to do business....

@MabelLeaf To get a refund for a TurboTax Full Service product, you would need to open your Full Service return. There you can contact a Full Service agent by clicking on “Documents” on the top left of the page, then “I have questions or need help with docs”.

Thank you for choosing TurboTax.