I accidentally hit the upgrade button as I was finalizing my return. When I called customer service they said if you do this there is no way to cancel it, short of doing your return over. So short of doing this I appear to be on the hook for $ 200. (Two returns @$100.00 ea). My returns do not need your review as I am in my seventies and have only a basic return. This is a lot of money to me and my wife. This appears to be a built in rip-off to me. I have used Turbo-Tax for decades. I am stressed out at having to do my return again because you are trying to defraud people. I will never use your service again. I am involved with many seniors organizations in Calgary and will make sure I spread the word about your seedy practices. Hopefully, you will lose a few hundred more customers as you deserve to have no customers.
