@Murray Dennis We are sorry to hear you are dissatisfied with your product support experience.
It is true that as soon as an upgrade is done, we cannot undo it but we have alternative solutions that can be provided to our customers after some verification and we apologize that was not part of the solution propose to you.
- Can you please tell us what was the product the system were asking you to pay? and do you have an order number (if you paid)?
- Which t-slips you and your wife have in the return?
- Do you have any t-slips investments? Rental income? or Self-employed income?
Thank you for choosing TurboTax.
