To fix this, follow these steps:
If you started your return by clicking a link on Etsy, it may have "glitched" the interview flow.
Log out of both Etsy and TurboTax.
Log back into TurboTax Online directly.
Navigate to Income > Self-Employment > Tax Profile.
Look for a button or prompt that says "Import" or "Connect to a partner." In the 2025 version, Etsy and Uber integrations are often found under the "Income" summaries rather than a standalone tab.
If this doesn't work, we recommend contacting our product support team by phone.
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...
They have access to tools we don't have here in the community, like screenshare, and see the issues to escalate into an investigation if needed.
Thank you for choosing TurboTax.
