The portion of RPP which you contributed to in the past would have been included on an RRSP information slip and entered as such in your past return. Deductions can only be done from prior RRSP contribution entries. You may be able to review your previous available contributions by going into your MyAccount at the Canada Revenue Agency (CRA).
In order to help you with this situation and to clarify what you are seeing in your carry-forward contributions, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.
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