I also had problems with choosing a period ending in the year as the dates input would default to the calendar year when previewing the return. Spent over TWO HOURS on the phone with support, escalated to Tier 2 support, with NO SOLUTION. The software seems not capable of handling the dates input for the claim period. As this topic goes back over a year, this has been an ongoing and UNRESOLVED problem with the software. Ultimately, I asked for and received a license key for a desktop download version that I have been using for over a decade. No issues.
I also requested a call-back from management/supervisory staff and we're now almost three days later without any such contact. Terrible customer service at the risk of losing a long-time customer. Shame on Intuit.
PS Also noted that the online version does not treat foreign tax paid and foreign tax credits the same way as the desktop version. What gives?
