In the spirit of full disclosure and to put closure to my particular issue, I was ultimately able to conclude my case from last year on this medical expense claim year by getting a refund on this year's software after much back and forth. Credit to Intuit for finally following through on refunding my current software cost along with last year's after all the insistence that the medical expense claim year worked in the online version when it was clearly did not. I will continue as a customer but will not use the online version.
