Hello turbo tax admin,
I am getting the same issue as everyone else. Turbo tax has a glitch in the software. Something is triggering the error. Before filing in Quebec, there is about 20 questions to determine if you qualify for Quebec Netfile. Even though I say no, the next screen says I don’t qualify to netfile. I spent 3 hours in the phone last week. 2 people claiming they are supervisors called me to waist more of my time. I finally had to file by mail. Spending more money. A clear issue in the software as I file taxes for 2 other Quebec residents with no issue.
all I have asked is for a refund as I had to spend more money printing and mailing my return and the hours of wasted time. But no, turbo tax still refuses. And the worst part is every time I waste more time on the phone, the so called supervisor says they will escalate my case and someone else will call me, but then I get an email saying my case is closed! Nobody escalates anything or solves the issue.
been doing my taxes and 5 others for over 8 years and will be switching provider after this horrific experience with 0 resolution or help.
what a joke this company is
