Hello, 

I am getting the same error message when i try to netfile my 2025 income tax. I called Turbo Tax several time and each person giving me a different answer. I am very unhappy with Turbo tax. 

Please check your personal information, like your name, address, SIN, etc. Make sure the information matches what the CRA has for you. If you are not sure what they have on file for you, you can call and confirm it with them. 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

Thank you for choosing TurboTax.