In TurboTax, the interview is the step-by-step wizard (the "EasyStep" path) that asks questions to complete the return, whereas in Forms Mode, you see the actual CRA documents.
Are you claiming the Caregiver Amount (Line 30450) or the Disability Amount Transfer (Line 31800)?
The Disability Transfer does not require the child to live with the parent. If they are trying to claim the Caregiver Amount for someone who lives independently, the CRA will likely disallow the claim anyway.
You must remove the override first. Then, they need to navigate to the Dependant Profile in the interview (easy step) and ensure the box for "Did this dependant live with you?" is checked accurately.
If you need further help, we suggest you contact our Product Support team. They have access to tools we don't have here in Community, like screenshare, and can guide you to resolve this for you.
