I had the same Problem I filed my 2019 through TurboTax and then after about a month it just kept saying still processing so I called the IRS and when there were s still answering the phones. asked them what the issue was and they told me because I never filed my 2018 so they had me file it right away but they gave me a fax number to fax it to him so I fax it to him about three days before they did a total shutdown but I’m still waiting on my return and I didn’t get my stimulus check.So what I did is took my 2018 Went to free USA tax.com I think it is still there you got to check because there was a date on it when They stop doing them and then you have to print it and you need that fax number because they said there not even doing mail In because of the virus but I know I seen the fax number when I was looking on the computer.
