If the password protection does not apply to you, your best course of action is to contact our support team for assistance.https://turbotax.community.intuit.ca/replies/3152013

The error code is most common when importing from a password protected TurboTax file. If your 2016 TurboTax file has been password protected, close the 2017 version, remove the protection from the 2016 version, and then try transferring again. Once you have successfully imported, you can enable password protection again on the 2016 version if you wish. If the issue persists, please contact our phone support team for further assistance - https://support.turbotax.intuit.ca/contact/#/home

https://turbotax.community.intuit.ca/replies/2647721