Clearing a checkbox does NOT remove any info you've already entered for an item or category. To remove the associated info, you need go to the section and field where you've entered the info and delete it there.
To do this, click on Provincial Tab and select "Provincial Tax Credit Profile"
Check the box "Apply for the Ontario Senior Homeowners' Property Tax Grant"
Then, Continue.
When you get to the page where it ask if you are claiming these credits- you can use the drop down arrow to choose your unclaim instead of claim. Then, continue.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.
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