Hi, thank you for responding and for that information. I called the help number at [phone number removed]. Again, the guy I spoke to did his job extremely well. But he said that there was no one he could put me through to and my only option was to come here and complain through the website.
If I understand you correctly, that what I paid for was the software, does that mean if I choose to file through Turbo Tax next year I won't have to pay anything to file? I was under the impression that what we were paying for was the filing, which I didn't do through turbo tax.
