I've been using turbo tax for quite a few years. There is room for improvement.

Here are a few suggestions.

1- If notice numbers for assessments that are required for Netfile are incorrect, say so. Do not say the connection failed and then go around in circles with the same useless message. 

2- When referencing something like a line number on the return or a requirement for a deduction or anything else provide a link to what is referenced. We are not tax preparers we are people who file taxes once a year.

3- Make sure your grammar is good and you say what you mean. We are not mind readers.