I just wanted to update this thread in case anyone runs into the same issue and finds this thread:
- I wasn't able to resolve this.
- The telephone line is super unhelpful and wouldn't let me speak to an actual person. Since the renter's tax credit is so new I'm assuming the bot just doesn't know anything about it and just has more general info but not the specific info I was looking for.
- I'm assuming our combined family income was too high for me to claim the renter's tax credit but I don't know. Would be nice for the web developers/UI/UX designers of turbotax to give the user some feedback as they're filling out their tax return such as "You couldn't claim the renter's tax credit due to x reason."
