"You can change your phone number by selection My Info > Contact Information from the top of the left side menu."
It doesn't help.
When you change the format and save, the soft turns it back to (123) 456-7890.
Before filing RQ there's a phone and email verification step where the phone is (123) 456-7890. It comes from the contact info and this is the issue. Here you can change it to the 1234567890 format and then it works.
Support people, check it, please.
Thanks.
