Mialan
Returning Member

NETFILE Access code

I tried to file as a first time filer and I got a message that CRA has previously received a tax return.

I previously filed in 1991 and the expert I spoke with said that was too far back and to say I was a first time filer.

I changed to"filed previously" and it says I must say I am an immigrant. I am not, I am a resident. 

How do I fix this? I have no NETFILE Access code for 1991.

‎April 26, 2024 9:34 AM
0
5 Replies
6,328 Views
Reply
TurboTaxGinette
Intuit Alumni

Filing

The Netfile Access Code is not necessary to Netfile. It can be left empty. You may wish to start the return from the beginning to answer that it is not your first time filing as the information should still be in your file. Before starting over please clear your cache/cookies, sign out of your account and restart your computer.

 

Thank you for choosing TurboTax.

‎April 26, 2024 2:29 PM
0
4 Replies
6,230 Views
Reply
Mialan
Returning Member

Filing

I did that and CRA blocked my file. Now I cannot file. :(

‎April 26, 2024 3:16 PM
0
3 Replies
6,218 Views
Reply
TurboTaxGinette
Intuit Alumni

Filing

If Netfiling was tried too many times, the account will be locked for security purposes. Please contact the Canada Revenue Agency (CRA) to see what can be done by calling 1-800-959-8281.

 

Thank you for choosing TurboTax.

‎April 26, 2024 3:23 PM
0
2 Replies
6,213 Views
Reply
Mialan
Returning Member

Filing

I am not in Canada. Is there a non- 800 number to call?

 

‎April 26, 2024 3:25 PM
0
1 Reply
6,212 Views
Reply
TurboTaxGinette
Intuit Alumni

Filing

Yes, you can call the Canada Revenue Agency (CRA) Outside Canada/U.S. call collectFootnote3 1-613-940-8495.

 

Thank you for choosing TurboTax.

‎April 26, 2024 3:32 PM
0
6,205 Views
Reply