Filing

@Bob273 FHSA contributions go on the T4FHSAYou need to enter your contributions before your deduction limit can be calculated. You’ll get a T4FHSA - First Home Savings Account Statement will have your total contributions, and once you enter the slip, TurboTax will adjust your deduction limit. 

Bob273
Returning Member

Filing

 I have said repeatedly that I have done all that.

It doesn't work. 

I have entered the contribution. I have a T4FHSA. I entered the slip and it still shows $0 contribution room.

 

 

Filing

FHSA showing $0 is a known issue; our teams are working hard at getting this fixed. We will update as soon as this has been fixed.

 

Thank you for your patience and for choosing TurboTax.

Bob273
Returning Member

Filing

Thanks Brenda. Yeah, I tried using a completely different computer today and even manually inputted all of the data (not relying on CRA) and same thing still happens. I am doing everything right, but this is a technical/coding problem.

Any idea when it is going to be fixed - like in one day or one month? 

Thanks.

Filing

@Bob273 We do not have any ETA on this. We are aware of this issue and our development team is working for a resolution. We appreciate your patience.

Bob273
Returning Member

Filing

It has now been 17 days since I first highlighted this issue in this discussion. It has still not been resolved.

Apart from being the worst customer service I have seen in a long time (I have also spent countless hours on the phone with Turbotax about this), there is still no resolution.

Please tell me how I can get this fixed, who I can talk to about it, and how to get the cost of Turbotax refunded since I will now have to purchase a competitor to do my son's taxes.

 

Filing

It has been fixed. can you please make sure that you closed your TurboTax and reopen it and except the new updates.

 

Thank you for choosing TurboTax.

Bob273
Returning Member

Filing

Did all that. Still doesn’t work. 
Who can I speak with? 

Filing

You can call into our TurboTax phone support line: Contact Us.

 

Thank you for choosing TurboTax.

Bob273
Returning Member

Filing

Spent 1.5 hours on the phone with Turbotax yesterday - sharing my screen.

They couldn't fix it.

Turbotax customer service is the worst.

They won't even give me my money back.