JackieMc67
Returning Member

Turbo Tax is printing forms for the wrong person

I have a tax filing created for a married couple, Jane and John.  At the screen to print copies for our records, the first question is a radio box asking Whose information would you like to save or print?

 

No matter which option I select (Jane or John), it always prints the forms for John.  I've shut down TurboTax and re-started but nothing seems to help.

‎March 3, 2022 8:51 AM
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TurboTaxSusan
Moderator
Moderator

Printing

Please try reinstalling the program using the download from our website. It will not delete any of your saved returns. This TurboTax FAQ tells you how to install TurboTax CD/Download: How do I install TurboTax for the current tax year after I download it from the Internet?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

 

‎March 10, 2022 3:36 PM
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schute829
Returning Member

Printing

Having the same problem.  Downloaded Turbotax again as suggested but to no avail.  Was the helpline any help or is this issue still unresolved?

‎March 11, 2022 11:26 AM
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1 Reply
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JackieMc67
Returning Member

Printing

I didn't call the HelpDesk as I found that the radio button worked for Save A Copy as PDF so I did that instead.  Then I just printed the PDF from Adobe.

‎March 11, 2022 1:34 PM
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