I am having the exact same issue. The PDF link to my 2025 Tax Return opens to an new tab that shows an error message. I spent over an hour with customer support, cleared the cache/cookies, tried 4 different browsers, 4 different devices, they bumped it up to level 2 customer support and I even shared my screen. I was told to start a new tax return from scratch because the PDF link was "corrupted." So I did - same issue with the new tax return. I can't open the PDF tax return, I keep being redirected to a new tab with the same error message (and the sad puppy).
