They said the same. I re-did my taxes and still get the puppy error. Its been over a week and no one has contacted me with a solution or an update.

Over a week and the issue is still not resolved. No one has tried to contact me on this either. Very disappointing service.

I am having the exact same issue. The PDF link to my 2025 Tax Return opens to an new tab that shows an error message. I spent over an hour with customer support...