You can have one of the duplicate accounts closed, but when you close an account, all the returns in the account are deleted, and you will no longer be able to access them. If you would like to close an account, please contact our phone support team at 1-888-829-8608.
If you prepared your 2018 & 2019 returns in your ex-spouse's account, you won't be able to access them unless your ex-spouse's account allows you into their account. You can also get the information from these returns from the CRA. You can log into the CRA’s My Account service on their website: My Account for Individuals or you can call the CRA at 1-800-959-8281.
