Hello,
This is my first time filing on my own and I purchased a product thinking it might be in use. I did not end up using the product and I have tried to get a refund on the product. I have filled the form twice, and the first time I was not given a confirmation email and I did not know when the status was closed. The second time, I also was not given a confirmation email. Please is there a proper route I can take in order to request a refund on the purchased product? Thank you.
