Mribeiro
Level 1

ON479–A CARE tax credit reassessment error on 2021 to 2023 turbotax filing

I have used Turbo tax for the last couple decades. Filled a joint form with my wife and I where I put childcare tax credits but got the ON479-A CARE credit applied but was ineligible for due to income. It was an error in the program. Not sure how to address this as it's not a small amount and interest applied. Presuming the 100% Accurate Calculations Guarantee should have caught this for the 2021 to 2023 tax years as we just got our reassessment stating the error. 

2 weeks ago
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3 Replies
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TurboTaxSusan
Moderator
Moderator

After you file

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

 

 

 

2 weeks ago
0
2 Replies
1,055 Views
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Mribeiro
Level 1

After you file

That link doesn't let me submit a Canadian form only USA 100% claim guarantee. The Canadian link tells me to call support. I was able to get a link to upload the files but not sure how I follow-up on the case number after I provided the files. 

a week ago
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1 Reply
208 Views
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TurboTaxBrenda
Moderator
Moderator

After you file

Did they provide you with a case number? Once they receive all the documents requested, an investigation will be done, and the results should be emailed to you.

 

Thank you for choosing TurboTax.

Thursday
0
101 Views
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