Is anyone else having this issue. In TurboTax, Line 31350 (Digital News TC) is not active. You cannot enter any value into the field.

 
richardl2
New Member

Troubleshooting

Same problem here, not just you.

jayvath
New Member

Troubleshooting

I'm experiencing the same problem with TurboTax online. There is a software bug that needs correction.

Troubleshooting

Yes. TurboTax for 2020 does not yet recognize either form T622 or T1 line 31350. I hope they will read this and update the program soon so we can all claim the tax rebate we are entitled to.

Troubleshooting

Have the same issue. Entered the amount in the "easy step" portion of the program but nothing appears on line 31350. The news agency provided a Q number so assume the CRA would require that as a reference but TurboTax doesn't ask for it.

Troubleshooting

This might sound odd, but I called the helpline and this is what they had me do.  It worked for me.  Click on “text size” on the header bar.  Reduce the text size once.  Click OK.  Now try to click on the box in 31350.  Worked for me.  I then changed text size back and it stayed active.  Hope it helps you too.

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rube2
Returning Member

Troubleshooting

Cannot make an entry into line 31350 for Digital news tax credit.

DavB
New Member

Troubleshooting

T622 should be in the list of forms.

It's unacceptable that this is not in the software yet

Troubleshooting

Hi Justme,

 

You are exactly right!  That's the fix.  The default screen size on my laptop is too small.

rube2
Returning Member

Troubleshooting

Reducing the screen worked and now figured in the refund  .  Thanks a lot.  Also held when enlarging back size.