Troubleshooting

Yes, you are correct, you need to override these amounts and you would not be able to Netfile. Therefore, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

Thank you for your patience.