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Troubleshooting
I'm using the online version. The error appears right after I fill out my basic information under self-employment and right after a question about filling out a T1139 form. There is no "back" button, only an option to restart the interview all over again (which I have done multiple times and nothing changes) or to create a new return from scratch (which would be a pain as I'm filling this along with my husband and using a pre-filled option as we have been using Turbotax for years). I phoned Turbotax last week and was told this issue was happening to many other customers and they were on it so it would be solved by this week, but is Friday and nothing has changed.
‎January 14, 2022
7:26 AM