Troubleshooting

Unfortunately I cannot continue. There is no continue button. I have been using TurboTax and Quicktax for many many years and always select the option to bring forward the previous years information. It is pulling in the tax information from 2020 as expected but all the pages/ forms are showing the padlock. I’ve even tried to start a new return manually not using easy step but I have the same results. I then uninstalled the software and went back to my email that had the link to download the software and even after I enter the licence code and update the software it still has the padlocks on everything. Very Frustrating as I was hoping to have my taxes completed before the RSP deadline.