Hi, it seems the problem wasn't made clear. It's not a download issue It's a malfunction of the entire Easy Step platforn after an update in February.
This problem has taken too long to solve and I think, as consumers, we take on too much responsibility for solving faults in the software .... especially a $30 program.
So I am buying the Online version and demanding a refund on the Download. And if the Online has problems, same answer: demand a refund. Stop wasting my time.
