I tried calling but I keep getting put in a menu l...
New Member

Troubleshooting

I tried calling but I keep getting put in a menu loop. I can't actually get to a live agent. I provided my incident ID, and the automated voice tells me they are connecting me to an agent, but then I get automatically redirected to the main menu again and have to start the process all over again. Please help?

To clarify, I have paid for the standard version of turbotax 2015, per your recommendation, submitted my taxes and am looking to get a refund, as you indicated above.
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