kliue
Returning Member

Why only showing $0 refund after I transferred a previous year's return to create a new year return?

Hi Dear Support,

 

I have used your TurboTax software for many years. Every year ( times), when I created a new year return by transferring a previous year's return, right way, on screen left top, it will show a refund with several hundreds dollars. But this year, I am not sure why it only shows $0 refund  after I transferred a previous year's return. It lets me  feeling if the software(which I bought from Staples store ) has any issue. Please advise, thanks.

 

By the way, I didn't owe any balance for the last year'

 

Regards,

 

Kevin