Thanks! So I found the fix. I had to redo my tax returns from the scratch (like a new return) and had to request for a refund for the previous payment. I think that is a online software issue. Although the agent told me to pay like $60 to speak to someone but why should I pay? anyway happy that the work around worked! Also, when you import the T4 slips from CRA, you have to click on the individual slip and select the option that you will be claiming covid expenses for this employment (that is right at the bottom of the slip).
Dont forget to ask for the refund for the previous payment as the new return will trigger new payment.
Hope it helps! 🙂
Thanks
E
